Internetgeschwindigkeit deutlich langsamer als gebucht (1000 Mbit/s)

[gencayks]

Dear Vodafone team,

I have an internet contract with a speed of 1000 M (cable), but I regularly only achieve 300-400 M download speeds. This does not correspond to the contractually guaranteed performance.

Please check my line urgently and contact me as soon as possible to resolve this issue.

I expect a timely response and a satisfactory solution.

best regards

[RobertP]

hast du den Speedtest über LAN durchgeführt? Tests über WLAN sind irrelevant

PS:  du befindest dich hier in einem reinen Kunden helfen Kunden Forum !

[MasterScorpion]

There is no longer support in the forums.

You have to contact support over the official channels

English support is primarly over whatsapp - say "kundenberater" till the bot gives up.

"I expect a timely response and a satisfactory solution."

If you dont use the official channels nothing is going to happen.

[HausHelene]

Which app do you use?

only https://speedtest.vodafone.de/ 

or https://www.breitbandmessung.de/desktop-app 

are accepted by vodafone