I signed up using Check24, and now I can't see vodafone documents

[DataOtter]

Hi there, I applied for cable broadband with vodafone via Check24 yesterday. This morning I got an email from Vodafone saying I had new documents to view in my account. However I had no login details, so I created a new account using the same email adress. Now when I check my documents, there is nothing there. So I worry that the account I created isn't linked with cable broadband I applied for. 

Can I please speak to someone from customer service to help resolve this. It's really frustrating the customer service portal just gets me stuck with a bot, and I can't talk to a real person.

Edit: Post moved to the correct board. Greetings Moni (MOD)

[Stephan]

Hi DataOtter,

welcome to our Community.

I'm sure, we can help you with that. Please send me a private message with the following information:

your name

your address

date of birth

last four digits of the IBAN

e-mail address

the link of this thread

Please reply here when you have sent the private message.

Regards

Stephan

[DataOtter]

Hi Stephan,

Thank you for your reply. Sorry for the slow reply on my end. I send you a PM with those details as requested!

Also this issue has been further confused as apparently I can't put my name on the mailbox of my new flat yet. I managed to solve this with the router by directing to a nearby packetshop. But yeah seems I probably won't recieve any physical letters at the moment. So if there are any important activation details in them, seeing them online would be great.

Best,

Sean

[Stephan]

Hi DataOtter,

thanks for your pm.

Since one problem with the delivery is solved, I'll send you a copy of your documents via e-mail. You'll receive them later that evening.

Regards

Stephan

[DataOtter]

Thanks so much! I actually managed to pick up and connect my router, so we're all looking good. I'll just use the copy of these documents to try and link my account. Thanks

[Stephan]

Hi DataOtter,

perfect.  

Do you have any further questions?

Regards

Stephan

[mydange]

Hi Stephan,

I'm having exactly the same problem. Could you please help me connect my account and my contract? Thank you!