Hi Community,
on 1st of August the customer service called me, and I agreed to extend my current contract. Then he said they will send a new router to me. However, the delivery address in the system is wrong, so I rejected the package.
Then on 5th of August my partner called them again and asked them to update the delivery address and re-send the router again. But we haven't received any new package number so far. Instead, Vodafone asked me to return the device within 14 days.
Could someone know how to deal with this case? Thank you!
