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English support please : Returning equipment after termination
JR9
Smart-Analyzer
Smart-Analyzer

Hello, 

Can someone help me please. I left Germany for good in November 2020 but was bound by contract until 28-02-2021. I  mailed my devices back on 21-11-20, hover, the package was lost by DHL, who eventually reimbursed me for the value of contents. I would like to be invoiced for these devices along with my final bill, so I can settle my dues and close my German bank account forever. I'm only keeping that account open to enable the monthly payments to Vodafone, and will be thrilled to sever that last link to Germany ASAP. 
I don't speak German so am unable to communicate with you via phone. It has been a Sisyphean ordeal to even get to this page - so any response is much appreciated. 
Thanks very much,

JR

 

Edit: Attachment deleted for privacy reasons. Lars

@JR9  Moved in the right board. Best regards Kurtler

11 Antworten 11
JR9
Smart-Analyzer
Smart-Analyzer

Hi Stephan,

My former address is :

***

 

Thanks for your help,

JR

Stephan
Moderator:in
Moderator:in

Hi Jr9,

 

thanks for your reply.

 

I deleted your bank account from your customer data.

 

Regards

Stephan

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