[English] CableMax 1000 - Very Slow Speeds

[wwdenis]

Hi,

In February I hired the internet plan CableMax 1000. After the first instalation, I was very happy. I was getting around 900mpbs of download speeds.

Since time ago I noticed a decrease of the internet speeds between 13:00 and 20:00. The dowload speeds in this period went down to 100mbps. In late evening, the speeds goes back to normal.

But since this week, my download speeds goes down to 10 mbps (ten Megabits per second).

I understand there are peak times, but this is unacceptable.

Computer: iMac 21,5 4K 2017

OS: MacOS Catalina 10.15.7

Connection: LAN (1 Gbits)

Location: Hamburg

Please advise.

[wwdenis]

11.03.2021 19:45 Uhr

22177 Hamburg

Download: 9Mbps

Upload: 49 Mbps

[Claudia]

Hello wwdenis,

so the speed is only low in the afternoon/ evening but alright in the morning? I would like to check this, please send me your customer number, the name and birth date of the contract owner and the full address. Send all the details in a private message and reply here in this thread.

Viele Grüße,

Claudia

[wwdenis]

Hi @Claudia I just sent a private message.

The slow speeds are noticeable only in late afternoons (from 17:00 to 22:00)

Today afternoon (15:00) the download speeds are acceptable (around 600 mbps on WIFI) at Vodafone Speedtest.

Thank you for looking into this.

LG Denis

[Tobias]

Hey,

well, could you please use our device so we could check our connection? We cant see any things with your device connected 😞

Regards

Tobias