Downgrade within the first 6 months

[scott1]

I wish to utilise the option to downgrade my kabel internet package within the first 6 months, I am currently on the 1000 pacakage and wish to downgrade to the 250 pacakge. There is no option to do this in the MeinVodafone customer portal. I tried calling the customer service and asking for English assistance, they advised me to use the Vodafone forum. Is anyone able to assist me? Many thanks in advance.

[Torsten]

Either customer service can do that for you or you wait here until a mod reports and requests your data. However, this can currently take a few days.
So that a mod from the right cable company reports directly, tell us which federal state you come from.

[scott1]

Thank you for your response, I live in Bavaria.

[Stephan]

Hi scott1,

I'm sure, we can help you with that.

Please send me a private message with the following information:

- your full name

- your full address

- date of birth

- customer number

- e-mail address

- the link of this thread

Please reply here when you have sent the private message.

Regards

Stephan