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Customer Number
vickey
Daten-Fan
Daten-Fan

Hello Everyone,

 

For my new apartment I concluded my GigaZuhause 100 cables contract from verivox.de on 30.09.2023.
I got order number from verivox.de: DSL-XXXXXXXXXX
and reference number: *

I have not received any letters or emails from Vodafone that contains my customer number. Now I do not know if my internet will work or not from 15.10 which is the date I choose to start my internet. I tried to add my contract to meinVodafone account to check for updates but it needs my customer number and activation code which I do not have. I tried visiting Vodafone store but they said we cannot do anything without customer number. How can I request this information? Anyone please help.

 

*Edit: personal information deleted BR J0hann 

1 Antwort 1
Peter_Co
Giga-Genie
Giga-Genie

Usually when using a 3rd party like Verivox for getting a contract, they are your first point of contact if you have questions about the status of the order. Support by Vodafone in English is available via the Twitter/X or Facebook contacts listed below, but they of course can only help if Verivox already acted.

https://forum.vodafone.de/t5/Vodafone-News/Dein-Kontakt-zu-Vodafone/td-p/1912292