Contract cancellation due to moving abroad

[MartaN]

I canceled the contract in April as I was moving away in May, I specified I am leaving Germany, was told that's fine, returned the router but I am still being charged and my contract details say it's expiring in February. I can provide my deregistration, I just want to stop being charged since I am no longer in Germany and not planning on returning.

Customer number XXX

Many thanks

Marta

Edit: Personal data removed. Team Community

[Torsten]

Please note that since August 15th, 2022 direct support is no longer possible. It is best to read this article. If I were you, I would try Facebook or Twitter. There you’ll get support even in english.