Change of tariff after 9 months
Maus1231
Daten-Fan
Daten-Fan

I took a contract last year in May 2023. I had the 1000 MBps plan which I thought would change to 100 MBps plan automatically. Well according to law now i know that i should habe done it in 6 months . Recently i asked for a change in tariff to 100 Mbits. I am provided with a new contract which starts again for 24 months. What happens to my old contract Do you know if my old contract is canceled or not? What if I am charged for both of the contracts ? Do I not receive any confirmation that the old contract is not valid ? Could someone please explain me this . Thanks in advance 

1 Antwort 1
MariaK
Moderator:in
Moderator:in

Our customer support can take a look at it.

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Please contact us via our WhatsApp chat on 0172 1217212

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