Cancel Vodafone cable contract because of problems in the cables of the apartment

[Chotiu]

Dear officer,

I am writing this Nachricht to ask for your help to cancel my Vodafone cable contract with the customer number (XXXXXXXXX) and contract number (XXXXXXXXX).

I installed the Vodafone cable in March. However, there has never been a successful connection to the network. The landlord hired two electricians to check and repair the broadband, one of whom was from Vodafone. Unfortunately, they both found the broadband cannot connect to the internet and thought that there might be a big problem with the cables in the building itself. The landlord was not willing to spend the money and time to do extensive repairs to the building's cables.

Since I have not received any service from the Vodafone cable and probably for the following months, I am asking to cancel my Vodafone cable contract.

Thank you for your help with this cancelation.

Edit: @Chotiu Customer and contract number removed. Best regards Kurtler

[Nancy]

Hello Chotiu,

I would like to take a closer look. Please send me your customer number, name, date of birth and address by private message. Then get back to me here in this post.

Best regards

Nancy

[Chotiu]

Dear Nancy,

I have sent you the customer number, name, date of birth and address by private message.

Please have a check. Thank you.

Best regards,

Chotiu

[Nancy]

Hello Chotiu,

I have checked. You were supposed to install it yourself and your connection was activated. The technicians did not reach you several times at the beginning of the contract to help you with the installation. We have no feedback from a technician that the connection was not possible.

Now you have been sent a new router. Please send me your mobile phone number via PN and I will pass it on to the technician again so that he can support you.

Best regards

Nancy

[Chotiu]

Dear Nancy,

I have sent you my mobile phone number by private message. Thanks for your help.

Best regards,

Chotiu

[Nancy]

Hello Chotiu,

I have taken care of it and a technician will contact you by phone to make an appointment with you.

Please give me feedback after the technician has been there if everything worked.

Best regards

Nancy

[Chotiu]

Dear Nancy,

My landlord finally paid a company to install a new cable in the building because the connection line was interrupted. And now I can access the internet through my Vodafone device, so there is no need to make an appointment to check the internet. Please cancel the appointment with the technicians you sent to help.

I will continue to use the Vodafone cable. Thank you very much for your time. 

Best regards,

Chutao

[Tina · Accepted solution]

The technician has already reported this back to us. The order will be cancelled.

Does that solve your issue? Do you still have questions?

Best regards

Tina