Aktivierung mit Vodafone Station

[AtillaS]

Hello Vodafone Community, 

I received FritzBox 6690 today to try it for 2 weeks if that solves my WIFi problem. However, it made my network worse than before! Therefore, I decided to use back the Vodafone Station router. However, it keeps asking for the activation step. And then it says “ Es ist ein technischer Fehler aufgetreten, bitte versuchen Sie es später noch einmal. Sollte dieser Fehler öfter auftreten, wenden Sie sich bitte an unsere Service-Hotline unter 0800/52 666 25.”

So I already called the customer several times, but they couldn’t help me without a proper german. 

Could you please tell me how I can use my old router again? 

Best, 

Edit: @AtillaS Moved your thread from the DSL- to the Cable-Board.

[reneromann]

You can't use the old router anymore - i's now deactivated and replaced by the FritzBox...

So you'll have to return the Vodafone Station...

[AtillaS]

I have been told that I have 2 weeks trial time for the Fritz Box. And then I am able to return it back. 

[AtillaS]

May I please get some support here? I must return the FritzBox. But I cannot return as the Vodafone Station is not being activated. 

[Torsten · Accepted solution]

You must first initiate a revocation of the Homebox option, only then will the Vodafone station be reactivated and you must send the Fritzbox 6660 back.

[AtillaS]

Hello @Torsten 

Thanks for your reply. Do you know how I can initiate the revokation of Home Box option? Is there an email or contact form to do that? 

[Torsten]

Look in the order confirmation for the Homebox option, there is the cancellation policy. All options for revocation are listed there, usually including an email address.

[AtillaS]

@Torsten Many Thanks  After checking the order confirmation from Vodafone Kabel, I found an email address in order to revoke the order. It is kabel-widerruf@vodafone.com just in case someone would have a similar problem in the future. 

However, that would be amazing if Vodafone Team in here can accelerate this process.