250 mbit contract via Cable 24

[Luc90]

Good morning,

I concluded around a week agoa contract for 250 mbit cable connection, giving as move in date the 20.12.

However, I keep getting the following message:

Lieber xxxxx,     Du hast ein neues Schreiben von uns bekommen - per Post oder E-Mail. Die Kopie davon findest Du jetzt für die nächsten 13 Monate auf vodafone.de/meinedokumente.  Freundliche Grüße Dein Vodafone-Team

Since I didn't move in yet, I am not able at the moment to receive communication by post. Is it possible to forward those communications to my e-mail address, or enable my account for the online portal?

Thanks

[Luc90]

Upping the message because of no reply

[Lars]

Hi Golding,

please send me the following data via private message:

- Name

- Date of birth

- Address (new address)

- E-mail address.

Write a short message here in the post, as soon as you have sent the PM.

Best regards

Lars

[Luc90]

Good morning,

I have sent a private message as requested.

Many thanks

[Thomas · Accepted solution]

Hi Luc90,

we will send you the confirmation by mail. This can now take up to 24 hours.

Regards

Thomas

[Luc90]

Good morning,

I did not receive the mail yet

[Torsten]

Did you check the spam folder?

[Luc90]

Yes I did, and there is no message from Vodafone there either

[Luc90]

Good evening,

It has been nearly a week, and I still didn't receive any e-mail communication. Can you please look into that?

[Luc90]

Hello,

I received the contract on friday, it was in the spam folder. The thread can be closed.

Many thanks!