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24m contract extension question

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Jianli
Daten-Fan

Hello there,

 

I have question, I'm using the Red Internet & Phone 50 Cable now, the 24 months contract expires at August 2021, so what can I do to continue enjoy the 19.99Euro/m price after that, do I have to cancel the contract and book a new 24 month one? or someone could just make some changes here to keep my current tariff, my customer number is xxxxxxxx.

 

Edit: No personal data please / Admin

 

Many thanks for your attention.

Best regards

Jian Li

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Bastel225
Netz-Profi

your cheap price is 29,99 Euro. You do keep your current low tariff at 29,99 - you already got a present for vodafone the first 24 months. You dont get the same present again by cancelling and reordering the contract.

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Bastel225
Netz-Profi

your cheap price is 29,99 Euro. You do keep your current low tariff at 29,99 - you already got a present for vodafone the first 24 months. You dont get the same present again by cancelling and reordering the contract.

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Jianli
Daten-Fan

OK, thanks for the answer, if this is official answer of Vodafone.

 

BR
Jian

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Torsten
SuperUser

You are here in a customer-help-customer forum, we are all customers like you. Official Vodafone employees are the mods, recognizable by the Vodafone logo.
You can of course submit a cancellation and have an offer made to recover, but this is only available over the phone (in German). Then you could possibly get a discount again, but nobody from us can tell you how high it will be.
The mods here cannot make any recovery offers, they can only book the tariffs according to the price list at the normal price, in your case the Red I&P 50 Cable for 29.99 € per month.

(1)
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Bastel225
Netz-Profi

I will try to get an official company answer from my bakery if the local baker tells me, that a bread costs the regular cheap price and I will try to pay 30% less for the same bread. 

Cancel or continue, it's up to you. The cheap price from 29,99 is offered online.

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