Even after cancelling TV contract within 14 days, I got bill of 64 euros

[pallavi]

I have ordered for internet service online. Which I didnt get, so I visited the shop Schwanthalerhöhe at Munich.

your executed help me , and given me a new contract which I signed on 10 speteember 2019. Afetr few days i realised that executed never really helped me and given me contract of TV insttead of internet.

I have cancelled contract on 18 september 2019. I have contacted your executive who sold me that contarct and wanted to terminate it, he didnt help me though.

Now today 23 september and I got bill for TV connection as 64 EUROS.

I have terminated connection within 14 days as per law, it is VALID.

I didnt even used it, i have already returnd a box , how can you charge me?

I need immediate contact person and action on this. I am not at all responsible for the payment which i have never used.

[pallavi]

I called again to the Vodafone shop and finally, I got a reply my contract is on the way to be getting revoked. It will take some weeks to accomplish it.

Once its completely canceld I will surely reply on this thread. thank you.

[Thomas]

Hi pallavi,

the complaint is still being processed please have a little patience.

Regards

Thomas

[pallavi]

It looks like issues with Vodafone will never get resolved. After a very long struggle for  1.5 months, I am able to cancel my TV contract.

Did I ever ask you to cancel my internet contract ? How did this happen?  My internet is not working for 2 days, and finally I got to know Vodafone has canceled my entire contract (TV and internet). JUST WOW!  I just can imagine nobody among Vodafone really even tried to understand the problem!

My problem was I got Giga TV when I never asked for it. How can you cancel my Internet contract?

[Nancy]

Hello pallavi,

someone was a little too nimble. Your contracts about television and internet & telephone were terminated as a gesture of goodwill.

Best regards

Nancy