My Gigacube internet is slow

[comander1]

I dont know what happened? but my Gigacube internet became slow since yesterday, i only receive 0.5Mbps speed on speedtest. Which is normaly i receive 30-40Mbps. And my remaining Data is still 378gb. i turn on off the device and tried to reset my device but still, it is slow slow, i've been almost 2yrs using this. what happen? my postal code area is 49219. please help

[TinaG]

Hello commander1,

thank you for your contribution. I cannot see any faults in the postcode. The utilization is also rather low. Please send me an private Message  with your customer number and the customer password, then I will be happy to take a closer look.

Best regards

TinaG

[comander1]

it's ok now, thanks for the help, the normal speed has returned

[TinaG]

Hello comander1,

i'm very pleased, I was happy to help. I wish you a nice day.

Best regards

TinaG