GigaCube

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Gigacube contract Cancelation
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Bea8
Smart-Analyzer

Hello 

I returned my gigacube box to the store where it was purchased 5 days ago, and they said the contract would be canceled.

However I'm yet to receive any confirmation, how do I know it is actually canceled?

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Bea8
Smart-Analyzer

I  have received confirmation of cancelation via post.
Many thanks!

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HeikeF
Moderatorin

Hi Bea8,

 

thank you for your message.

 

But you had agreed the satisfaction guarantee in the Vodafone store, right?

 

Why was the GigaCube not accepted?

 

Best regards

 

Heike

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Bea8
Smart-Analyzer

Hello Heike 

The Gigacube was accepted and I was refunded 1 Euro for the box. 
However I was not given any confirmation in writing or by email that the contract is canceled.
When I look in Meinvodafone app the contract continues. Is there a way to confirm that it has truly been canceled?

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DanyG
Moderatorin

Hi Bea8,

 

did you ask in the store where you gave back the GigaCube, if they forwarded the cancellation? Please also ask for a confirmation from the shop.

 

BR,

Dany

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Bea8
Smart-Analyzer

Okay I will do so and respond here with what they tell me.

Thanks

 

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Bea8
Smart-Analyzer

I  have received confirmation of cancelation via post.
Many thanks!

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