Vodafone Station cga4233de automatically rebooting daily

[TabajaraK]

Hi Vodafone,

I got an internet contract with you in the middle of May (2021) and received a Vodafone Station cga4233de. Since then, the device reboots itself daily, resulting in no internet connection for +- 10 min. 

After a reboot, in its internal logs, it says many times: 
   06/03/2021 09:57:57 UTOPIA: FW.LANATTACK DROP Firewall 

I believe the problem is in the device itself, as the internet seems to work smoothly when the device is not rebooting. 

Best regards,
Tabajara Krausburg

[pRo-Marco]

Hi TabajaraK,

we will check that. Please send me your name, address, day of birth and customer number by PN. Please also let me know here if you have sent the message.

Kind regards

Marco

[TabajaraK]

Hi Marco, 

Thank you! I sent the message!

Best,

Tabajara Krausburg

[pRo-Marco]

Hi TabajaraK,

our specialist department has installed new firmware for you. Please see how it behaves now.

Kind regards

Marco

[TabajaraK]

Hello Marco,

Unfortunately, the station continues rebooting itself (it's just occurred).

Also, with the new firmware, more often the internet led turns off and then starts blinking and the phone led goes red. After more or less a minute both leds go on in a steady white.

Two weird things have caught my attention since the last reboot:
1) I'm logged into the station then it says the session was lost. I try to log in again and It says I inserted the wrong username or password, but I didn't. After a hard reboot, unplugging it from the outlet, I can log in again.
2) The Ereignisprotokoll shows no logs of the reboot.

I hope we can find a solution to this.

Best,
Tabajara Krausburg

[pRo-Marco]

Hi TabajaraK,

so I'd like to replace the modem for free, okay?

Kind regards

Marco

[TabajaraK]

Hi Marco,

Sure, no problem. Thank you!

Best,
Tabajara

[pRo-Marco]

Hi TabajaraK,

Das neue Modem macht sich in Kürze auf den Weg zu Dir. Du kannst es direkt austauschen. Es meldet sich allein an. Den alten Router kannst Du dann innerhalb von 14 Tagen kostenlos mit dem Retourenschein an uns zurück senden.

Viele Grüße

Marco

[TabajaraK]

Hi Marco,

Today I received the new modem, and I'm not happy with it.

Yesterday I missed two important meetings because the old modem was disconnecting from the internet every time I tried to speak with my camera on.

After replacing the old modem, the internet seems to be working worse than before. It's not stable at all.
I ran several internet speed tests and most of them failed due to socket errors during the test.
The new modem keeps disconnecting as well.

Best,
Tabajara

[pRo-Marco]

Hi TabajaraK,

so I'd like to send a technician at your place. Can we have access to the room where the amplifier is located? Please send me a mobile number to arrange an appointment.

Kind regards

Marco