Technicolor VF 2.0.17 keeps rebooting, UTOPIA: FW.LANATTACK DROP in the event logs

[clems]

Hello!

For a few days now, my Vodafone Station is randomly rebooting and I lost connection on all my devices (LAN and Wi-Fi) I has become impossible to work remotely and to watch TV.

I already tried many manipulations, such as Factory reset, re-configure my all Wi-Fi network with hidden SSID, MAC filters etc.

I have been looking on the web and in this very forum about the symtomps and root cause and I found many threads about people having UTOPIA: FW.LANATTACK DROP in their log events, just like me.

I read that there is a new firmware to fix this issue, but I'm still under 2.0.17-IMS-KDG. I also read that the VF Arris TG3442DE doesn't have this issue, but I currently have the Technicolor CGA4233DE.

What can be done to solve this issue? @ERFDsince you asked me to open this thread following my message here: https://forum.vodafone.de/t5/St%C3%B6rungsmeldungen-Internet-TV/Verbindungsprobleme/m-p/2688154#M411...

Here are the general informations:

• In which state do you live? - Berlin 13409
  
• Which contract do you have? - Red Internet & Phone 1000 Cable
• Which modem / router do you use? - Vodafone Station CGA4233DE
  
• Do you use a loaner device from us or do you have your own device ? - Loaner
• What is the error ? - Loss connection on every device, it seems that the router is rebooting
  
• How is your terminal with the modem connected ? - Direct RJ45 Ethernet cable + Hidden SSID Wi-Fi
• Which browser do you usually use? - Chrome 92
  
• Which operating system do you have on your computer? - Windows 10 + Android + Tizen (Smart TV)
  
• Start and period of the disturbance  - It started one month ago but it's worse since August 9th
• Upload a screenshot of the signal values . 
• Which measures were carried out by the fault hotline (available at 0800-5266625)? - I don't manage to contact hotline because I don't understand German.

[clems]

Please find below the result of Ping Plotter:

Thanks for your help

[Wallace]

Hi,

I would like to have a look at your connection. Send me your customer data (name, address, customer number, birthday) in a private message and then let me know here that you have sent the data.

Regards

Wallace

[clems]

Hello Wallace,

PM sent.

Thanks,

[Wallace]

Hey,

There are massive errors in your connection and a technician must look at this on site. The cause seems to lie in our area of responsibility. In this case, the service is free of charge for you. Only if the technician does not meet anyone at the agreed time and does not get access, we charge 99,50 €.

Do you agree with the technician's intervention and can you provide access to the house? What is the best number to call to make an appointment?

Regarding COVID-19: Are you in quarantine or are there symptoms in your household that indicate COVID-19?

Regards

Wallace

[Wallace]

Hey,

the technician will get back to you soon and make an appointment with you.

Regards

Wallace

[clems]

Hello @Wallace 

The technician came to my home today, changed the socket and cable in my appartment, did other stuffs in the Vodafone box in my building, but the situation is still the same... even worse because now even when the router and ping plotter tells me everything is OK, it's it not and I have timeout on every websites.

What can be done at this point?

Thanks,

[Jana478]

Hello clems,

so here all the level values are outside the norm. A technician will definitely have to come back. Can we place another order? Do you agree and will the technician be able to access the house system again?

Many greetings

Jana

[clems]

Hello @Jana478 ,

Thank you for the follow-up.

Yes of course I want a new technician to come at home as soon as possible.

My household is not in quarantine and fully vaccinated.

I do work remotely and that instability makes me use my 4G data to work, which is far from ideal and expensive...

Best regards,

[Martin59]

Hello clems,

I have just sent the order to the technicians. The colleagues will get back to you so that a new appointment can be made.

Best regards, Martin