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For a few days now, my Vodafone Station is randomly rebooting and I lost connection on all my devices (LAN and Wi-Fi) I has become impossible to work remotely and to watch TV.
I already tried many manipulations, such as Factory reset, re-configure my all Wi-Fi network with hidden SSID, MAC filters etc.
I have been looking on the web and in this very forum about the symtomps and root cause and I found many threads about people having UTOPIA: FW.LANATTACK DROP in their log events, just like me.
I read that there is a new firmware to fix this issue, but I'm still under 2.0.17-IMS-KDG. I also read that the VF Arris TG3442DE doesn't have this issue, but I currently have the Technicolor CGA4233DE.
What can be done to solve this issue? @ERFDsince you asked me to open this thread following my message here: https://forum.vodafone.de/t5/St%C3%B6rungsmeldungen-Internet-TV/Verbindungsprobleme/m-p/2688154#M411...
Here are the general informations:
Gelöst! Gehe zu Lösung.
I would like to have a look at your connection. Send me your customer data (name, address, customer number, birthday) in a private message and then let me know here that you have sent the data.
There are massive errors in your connection and a technician must look at this on site. The cause seems to lie in our area of responsibility. In this case, the service is free of charge for you. Only if the technician does not meet anyone at the agreed time and does not get access, we charge 99,50 €.
Do you agree with the technician's intervention and can you provide access to the house? What is the best number to call to make an appointment?
Regarding COVID-19: Are you in quarantine or are there symptoms in your household that indicate COVID-19?
The technician came to my home today, changed the socket and cable in my appartment, did other stuffs in the Vodafone box in my building, but the situation is still the same... even worse because now even when the router and ping plotter tells me everything is OK, it's it not and I have timeout on every websites.
What can be done at this point?
so here all the level values are outside the norm. A technician will definitely have to come back. Can we place another order? Do you agree and will the technician be able to access the house system again?
Hello @Jana478 ,
Thank you for the follow-up.
Yes of course I want a new technician to come at home as soon as possible.
My household is not in quarantine and fully vaccinated.
I do work remotely and that instability makes me use my 4G data to work, which is far from ideal and expensive...