Router has not been delivered

[Irina_che]

Hello! Unfortunately, today I haven't got my router device and it's going back to the sender. Could you please send it again as soon as possible to the same address? When could I expect it? 

Thank you in advance! 

[Irina_che · Accepted solution]

It seems that my router came back to the sender, but the status in my personal account has not changed since 29 October.

Could you send it back to me as soon as possible? My contract starts tomorrow and I would like to use the Internet already.  What do I need to do? It's really difficult to call you, because of the German language lack.