New DSL Internet Connection Problem

[Irishdude]

Hi everybody,

I know I cannot get direct Vodafone support on this forum anymore but maybe someone has had this problem before cand can help me. 

I am new in Germany and I don't speak German yet so using the phone number is difficult. 

Vodafone activated my DSL connection yesterday. I am using a Fritz!Box7530 ZC. The technician did not need to enter the apartment to activate the connection because a connection was existing here before and he said from his side everything was complete. 

When I plugged into the Fritz!Box the DSL/Power & WLAN lights are solid green. However, when I try and connect to the Fritz!Box I get a prompt to finish signing in (See screenshot) I follow this prompt but then a redirect loop error shows up (See screenshot). I have tried this on 2 devices and also cleared cookies and reset the router in case there was a problem. The issue continued. 

I signed into the Fritz!Box interface and I did a diagnostic and the internet connection failed (Screenshot of diagnostic result attached).

Is there something I am missing or a setting I need to change?

Using the "Get Connected" app is difficult because it is all in German. I am sure I have already entered the MIC number when I first signed in but not sure if I need to do this again or how I can do this. 

I was sure the connection would work now as the technician said everything looks good but I think I am missing something! 

Any help would be really appreciated! Many thanks 🙂 

[RobertP]

perform a factory reset and try to start from scratch using this article (Google translator)

if still not working request an new MIC and try again

[Irishdude]

Hi Robert,

Thanks for the reply. So I have done the factory reset on the Fritz!Box and then setting up with my existing MIC and also tried setting up manually:

• With the MIC: the request just timed out and I woould have to log into the interface again.
• With manual setup: It seemed to be working better but then failed while trying to register with the telefone company. Screenshot attached. 

I should mention that I did not order a telephone number. Just the connection on its own.

I have tried to request a new MIC but when I click on this, the options in the drop down are not showing up at all (I watched a vodafone youtube video on this so I know I am checking the correct place!)

Any other ideas or something else I could try?

Thanks! Mark.

[Irishdude]

Just to add to this, I also tried skipping the step where a telephone number is added and this also did not work.

After the setup is done, I am still prompted to sign in which opens web browser and leads to an error page. 

[DanyG]

Hi Irishdude,

thanks for trying the reset. You wrote, that the activation has been made via remote, correct? In several cases this leads to a problem with the line, so we need a trouble ticket for you.

In case that calling us is bot your favourite way, please write us a private message on Facebook or Twitter (unencrypted), so we can handle it for you.

BR,

Dany

[Irishdude]

Hi Dany,

Thanks for the reply. Yes, the connection was activated remotely. 

I have sent a private message now to the Facebook message box. Hopefully I will hear something soon 🙂

Mfg,

Mark

[DanyG]

We'll answer asap, I can promise.  

[Irishdude · Accepted solution]

Hi Dany and Robert,

The problem is fixed and internet is working. There was another step which needed to be completed on Vodafone side. 

Thanks for the help,

Mark

[DanyG]

Nice to hear that. Thanks for your feedback.

So this case can be closed.