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I know I cannot get direct Vodafone support on this forum anymore but maybe someone has had this problem before cand can help me.
I am new in Germany and I don't speak German yet so using the phone number is difficult.
Vodafone activated my DSL connection yesterday. I am using a Fritz!Box7530 ZC. The technician did not need to enter the apartment to activate the connection because a connection was existing here before and he said from his side everything was complete.
When I plugged into the Fritz!Box the DSL/Power & WLAN lights are solid green. However, when I try and connect to the Fritz!Box I get a prompt to finish signing in (See screenshot) I follow this prompt but then a redirect loop error shows up (See screenshot). I have tried this on 2 devices and also cleared cookies and reset the router in case there was a problem. The issue continued.
I signed into the Fritz!Box interface and I did a diagnostic and the internet connection failed (Screenshot of diagnostic result attached).
Is there something I am missing or a setting I need to change?
Using the "Get Connected" app is difficult because it is all in German. I am sure I have already entered the MIC number when I first signed in but not sure if I need to do this again or how I can do this.
I was sure the connection would work now as the technician said everything looks good but I think I am missing something!
Any help would be really appreciated! Many thanks 🙂
Gelöst! Gehe zu Lösung.
Thanks for the reply. So I have done the factory reset on the Fritz!Box and then setting up with my existing MIC and also tried setting up manually:
I should mention that I did not order a telephone number. Just the connection on its own.
I have tried to request a new MIC but when I click on this, the options in the drop down are not showing up at all (I watched a vodafone youtube video on this so I know I am checking the correct place!)
Any other ideas or something else I could try?
Just to add to this, I also tried skipping the step where a telephone number is added and this also did not work.
After the setup is done, I am still prompted to sign in which opens web browser and leads to an error page.
thanks for trying the reset. You wrote, that the activation has been made via remote, correct? In several cases this leads to a problem with the line, so we need a trouble ticket for you.