Internet speed too low for Vodafone CableMax mit 1000 Mbit/s

[Sangamesh]

Hello, Recently I have upgraded my internet plan to 1000Mbit/s and itseems I get only 120MBit/s download speed and 30Mbit/s upload speed and 39ms Ping using WiFi for Arbeitzimmer.

My custr nummer - ***.

Please help me. I have already tried to contact help line several times and one of them referred me to this forum.

Also I have not yet returned my older Router. Can I still downgrade my plan back to original if the speec cannot be improved. 

Edit: Customer number removed for data protection reasons

[ERFD]

Hello Sangamesh,

welcome to the community 🙂

Didn't you get a new router with the new tariff? How does the test via LAN look like? Have you tried to optimize the WLAN connection? Which modem do you currently use?

Best regards Fred