This is my second time here complaining about a bad device. I subscribed to the Vodafone cablebox in November 2021. Every month, I get billed 43.98 Euros but in the last 8 months, I have only enjoyed 4 months of uninterrupted internet connectivity. This is because my device stopped working with all the (white) lights blinking continuously. The device was replaced about two months and the new one develops the same problem.
I am really sad that I am being ripped off monthly because I signed a contract I am obliged to keep while Vodafone feels no responsibility to deliver on their promise. I have visited a Vodafone office, called twice, written once since the current incident began. Since I just moved to Germany last year, my German is really bad, therefore, I have struggled to get the right service which I wouldn't have needed if their device just works.
My priority right now is to be free of this contract. I just got debited 43.98 Euros for a service I did not use for the last month nor will I be able to use even if I get a reply and a promise to fix the problem. The last time I had this issue, it took more than two weeks between when they finally replied and when the issue was fixed.
Lastly, my job is already difficult to have to deal with poor internet service. Coupled with a contract that locks me into a bad service, it just makes me really feel bad. If anyone reading this has good advice for me on how to get out of this "abusive" contract, I'll thankfully listen to them.
Thank you.
