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Frage

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Antwort

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Lösung

Cancel Contract
Jocelyn1
Daten-Fan
Daten-Fan

Hello,

 

I just PCS out of Germany and back to the States. I thought I had canceled Vodafone but I am still getting charged for service. How do I get a refund and cancel the plan as I am no longer in Germany and using Vodafone.

 

Thank you

1 Antwort 1
Peter_Co
Giga-Genie
Giga-Genie

If you simply cancelled the contract during the minimum 2 years contract time, it will end when those 2 years are over. In case of leaving Germany you have to report a move and provide documentation of leaving Germany. If you haven‘t done that yet you have to do that immediatly, and I‘m not sure if you will get a refund. Contact support, this is available in English using the Twitter/X or Facebook contacts listed in this link:

https://forum.vodafone.de/t5/Vodafone-News/Dein-Kontakt-zu-Vodafone/td-p/1912292