Wrong DSL tariff, Problems getting a new MIC code [English]

[lilit]

Hi !

About a month ago I ordered 100 Mbps DSL from Vodafone. The contract froze, the router did not come for a long time and I had to call the operator myself. As a result, it turned out that 100 Mbps was not available to us and we were transferred to 50 Mbps. Then, a router came to us and we tried to activate it, but for some unknown reason the MIC code from the received letter did not work.

After all this, I registered a MeinVodafone account using the registration code from the letter and found that the profile shows the wrong tariff: "Red Internet & Phone 100 DSL" instead of "Red Internet & Phone 50 DSL", and when I try to press this key, it loads endlessly.

Later I tried to get a new MIC code using "Request installation code", but the field "Choose type of installation code" was empty.

Can you help me with all this ? 😞

[Andre · Accepted solution]

Hey lilit,

this feels like the contract was never properly activated...

Please send me a private message with your dsl customernumber & customerpassword.
I'll have a look into this.

To send me a PM : Please click on my name/avatar -> then the big red button on the right side.

Cheers,
Andre