Move the internet connection

[Mydsl16]

Hello,

Last time i was able to move the internet connection by applying online after filling some information but now I don't see those steps. Can someone please help me in ordering move to new location. I would like to have internet before i move to the new place otherwise it would effect my job work.

Thanks

Faheem

[reneromann]

There won't be internet at both places at the same time - if you move, then the internet connection will be turned off at the old location on the date that the connection will be enabled at the new location. If you need to have internet at both locations, you will need to get yourself a temporary solution like an LTE stick or so...

[Mydsl16]

Hello

I never said that i want internet at both location. I am moving to another apartment so would like to transfer this connection from current address to the new address. The link for move relocation doesn't guide properly instead it offers me some thing else

[Andre]

Hey Mydsl16,

you'll find all information regarding our relocation service here .
Sadly , its only in german. But most browsers should be able to translate the content.

Cheers,
Andre

[Mydsl16]

Hi Andre,

I have requested for moving of internet connection and i was also offered for a cable connection which i accepted

But i didn't get any information about activation of service and deactivation of my current plan.

I would like the new plan to  start on 01.10.2022  and simultaneously disconnect the current plan as soon as my new plan starts. How does this works?

[Susan]

Hello @Mydsl16,

the community is now a customer-help-customer-only forum.

In your case, access to the customer data is necessary.

This is also possible online => Write to our service team on one of the following channels.

The colleagues are happy to help.

Click here

* on Facebook: https://www.facebook.com/vodafoneDEservice

* on Twitter: https://twitter.com/vodafoneservice

* via contact form: vod.af/kontakt

Further contact options: https://forum.vodafone.de/t5/Vodafone-News/Euer-Kontakt-zu-Vodafone/td-p/1912292

Many greetings

Susan

[Sunil1]

Hi I ordered the move to my new address using the chat assistantTOBi, but I didn't get an email about that. I don't see any status of the move

[DennyW]

Hello,

please contact us via our WhatsApp contact channels and we will check it out.
I am closing this topic as it is already more than 2 years old. If you have a request, please open a separate thread.

Kind regards
Denny