Internet disconnected again

[Abdullahelsafty]

Dear Sir/Madam,

I am facing a huge problem here.

My internet is not stable, I have reported this before twice and now it’s the same (***)

The technical man came and I don’t know what he did, then it works for a couple of days and then it disconnected again until I contact you again. Now, I have no internet, and I have to contact you again.

I cannot work with this bad service; I am working as a researcher at TU Berlin and all of my work is done by using the internet.

I don’t know what is the problem and why the technical man wants me to be at home during the appointment even if he didn’t show up the last two times and do it from outside.

Please, if you can’t offer excellent service to your customer, what are you doing then?

I count on Vodafone for everything; Sim cards, WIFI, and even my new iPhone. So, what’s wrong?

EDIT: ticket number edited

[Susan]

Hello Abdullahelsafty,

I am very sorry that it is not working well with the internet.

However, the community is purely a customer-help-customer forum. In your case we have to check the connection.

The best way is to contact our service team on one of the following channels.

The colleagues are happy to help.

Here it goes on:

* on Facebook: https://www.facebook.com/vodafoneDEservice

* on Twitter: https://twitter.com/vodafoneservice

Further contact options: https://forum.vodafone.de/t5/Vodafone-News/Euer-Kontakt-zu-Vodafone/td-p/1912292

Best regards,

Susan