sadly there is no dedicated english speaking hotline. Most agents from the 0800 172 1212 should be able to handle a call neverthess.
You can also get in touch with us via whatsapp for example.
I feel that you've already got your welcomeletter with the activation date ? A date roughly 2 weeks in future is normal. You need to wait for the timeframe communicated in the welcomeletter. The technican from the telecom needs to activate the landline.
