GigaTv app Stornierung und kein Internet Verbindung zu Hause

[Defong]

First of all, the internet doesn't work since yesterday, called and have been waiting for a few hours already!

Second, the lady who answered my phone offered me an free giga tv app as apology for the inconvenient, I said yes, as she didn't mention any cost. But then I received an email informing me that it will charge me 9,99 after the first month, which she didn't mention at all, and this is unacceptable, but I couldn't find where to cancel my order and it's also difficult as my internet is not working!

[MichaM]

Hey @Defong,

first, welcome to the Community  

I'm sorry you're having trouble with your line.

The lady on the helpline probably adressed your complaint to the technical department.

They will do everything to fix the problem.

About the GigaTV app: You can withdraw your consent within 14 days (Widerrufsrecht in German)

Simply write an e-mail to [email protected]

For more details, please check info sheet 220.

Regards

Micha