Cancel contract due to move abroad

[anabuli71]

Hello,

I am currently based in Ulm and have the contract Internet & Phone DSL 50 with Vodafone. I am moving abroad in May end where I cannot be served by this contract. Please assist me in cancelling the contract.

I have called the Vodafone Hotline a couple of times and have got contradictory answers. One customer service agent said that I should send a letter by post to a particular address in Ratingen while another suggested that an email is sufficient (though I cannot find the email address from the link he sent). Please help me in cancelling the contract.

Also, kindly share what are the details that should be mentioned in the letter/email so that the cancellation is accepted at once.

[Andre]

Hey anabuli71,

I'm sorry to hear that you are leaving us.
Here is a complete list of all ways of contacting us.

In case of dsl its either : Anschrift für DSL:Vodafone GmbH - Kundenservice - Postfach 10 10 64 - 40839 Ratingen, Fax 0 18 10 - 7 00 11  

or our contract form .

There is no - and i can't stress this enough - direct mail adress of the customerservice.

I'm happy to help.
Feel free to send me a private message with your dslcustomernumber,password & a picture of your certificate of deregistration (Abmeldebescheinigung).

To send me a private message, please click on my name/avatar -> then the big red button on the right side "sende diesem Nutzer eine Nachricht"

Cheers,
Andre