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Lösung

Cancel DSL contract because of moving abroad
Chaima1
Smart-Analyzer
Smart-Analyzer

hello ,

i want to cancel my dsl contract because I will not use it . I'm actually moving from Germany to my home country because my residence permit got expired so I want to come back to my home country .

i read in your policy that in this case, I can cancel tje contract immediately . Please guide me through the process and also I can send you my information like account number or my permeable resistance to just make Sure that i cannot use your device again .

it was hard for me to do it via the costumer service number because sadly I don't speak English and I also couldn't get in touch with someone who speak English so it was a pain without any good results ....

looking forward to get in touch with you .

thwnk you 

 

1 Antwort 1
Andre
Ex-Moderator:in
Ex-Moderator:in

Hey Chaima1,

I'm sorry to hear that you are leaving us.
Feel free to send me a private message with your dslcustomernumber,customerpassword & the date you're moving.
Therefore please click on my name/avatar -> then the big red button on the right side "sende eine private Nachricht"

I'l take care of your cancellation.

Cheers,

Andre

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