Wrong Bill

[Dinesh123]

Hi Team,

I got a wrong bill of 304 euros saying that I didn't send the TV box back. My customer no is ***. My Rechnung number is ***.

Actually, I got two boxes(DSL and TV box) with two DHL return receipts. I don't why I only ordered DSL. 

I returned both DSL and TV box and I used one DHL return receipts.  I also sent the receipts via post to Vodafone Kundenservice. Its been a month I sent the boxes. But still, I am getting Mahnungs. I keep calling Vodafone customer but I am not getting the right response due to the language barrier.

Thanks
Dinesh

 Community-Team: Removed personal data.

[Grit]

Hello Dinesh123,

you sent the devices back too late, so they were billed. I have now written off the calculated amount. Unfortunately, you have made a chargeback, so now 2 monthly bills are unpaid and a chargeback has been created. Please avoid the open items amounting to 43,61 Euro (reason for payment invoice number). A direct debit cannot take place, as the bank details have been deleted by your chargeback.

Regards Grit