Very very poor quality on internet

[ozanakman]

Hallo, ich kann nicht deutsch sprechen.

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Last week, 9th August, I got my router by mail and connect to the internet.

It suppose to be 1000 mbit but I only get 100 mbit even with the wifi (3 meters away without any walls) I get only 20 mbit in 5Ghz and around 3-4 mbit in 2.4Ghz. 10 times slower + 5Ghz usually disconnects and I am not able to use it...

I tried to contact Vodafone with my German friend. Luckily, customer service was speaking English and I explained to him the situation. 

He said technical team will come to my place to check the issue on 15th August. Now, I just got a following message:

"Dear Vodafone customer, we are sorry that we can not help you with the phone in your preferred language. Please visit our Vodafone forum...."

I am not sure what to do? I signed the contract for 1000 Mbit and now I can not change it to lower and I don't want to pay after 1 year that amounts for 10 times lower speed. 

It's sad that you don't have English customer service since you are a pretty big company.

IEdit: @ozanakman I've transfer your thread to the right board.

[ozanakman]

I also want to cancel my wifi hotspot subscription but could not see anything on the website..

[Moni_GK]

Hello ozanakman,

the english support takes place via the forum.

Have you already checked the connection with LAN? Is it much too slow there?

Have you ever reached 1GBit/s?

Please send me a PM with your customer data (name, address, customer number and date of birth).

Please contact me here again when you have sent me the data.

Best regards

Moni