Hello,
I have been trying to recieve help from your hotline, but could not as my German is unfortunately not good enough, and they do not speak English. I am currently unable to connect and I would appreciate a quick response, as I need to be able to work from home.
- Which product do you have? (e.g. Internet + Phone 32)
Internet & Phone Kabel 100 (carried over from Kabel Deutschland)
- Which modem/ router do you use? (e.g. Hitron)
Hitron CVE-30360
- Do you use a rental device from us or do you have your own device?
I do not rememeber
- What error occurs? (speed too slow; website not accessible etc.)
The modem doesn't seem to be able to communicate, the send light (second from top) is constantly blinking. I was able to connect through 192.168.0.1 (using w-lan) and also reboot the modem through the control panel there, to no effect.
- Which browser do you normally use? (e.g. Firefox)
Chrome and Firefox, but this is Irrelevant
- What operating system do you have on your computer? (e.g. Windows)
Linux and Windows, but this is also Irrelevant
- Start and duration of the fault (beginning of April, permanent)
As of this morning the connection does not work at all! In addition, For a quite a few months now there have been periods of time where the connection would be extremely slow (even before 03.2020) However, I was not often at home.
