Router restarts randomly

[Alex_B3R]

Dear Vodafone Community,

I am having a problem with the internet connection as the router is randomly restarting, sometimes several times a day.

Kindly let me know if the community can help & support and which information I need to provide to solve this problem.

I have the Red Internet & Phone 200 Cable packet, with arris tg3442de router.

Many thanks in advance,

Alex

[Alex_B3R]

Hi Manu,

I think that the problem is not solved completely as the newly installed router rebooted on its own as well.

Do you have suggestions what could help solve this ?

Best regards,

Alex

[Claudia]

Hello Alex_B3R,

how often does that happen and when exactly was the last time the router restarted on its own?

Kind regards,
Claudia

[Alex_B3R]

Hi Claudia,

I have noticed it rebooting once, it was last Thursday (2 days after the exchange of the router).

Uptime since last reboot is ~9 days at the moment.

Best regards,

Alex

[Claudia]

Hello Alex_B3R,

I'd say more than nine days uptime isn't too bad. I suggest you keep an eye on that, if the modem restarts again and more often we can have a look at that.

Kind regards

Claudia

[Alex_B3R]

Hi Claudia,

It's now 25 days of router uptime since last reboot, seems that the issue is solved.

All the best to you, Manu and Vodafone support team.

Best regards,

Alex

[Claudia]

Hello Alex,

I agree, I think the problem is solved :). All the best to you too, I will close here now. If there is another issue, please open a new thread.

Kind regards,

Claudia