Reporting an internet issue

[IllDamage]

Hello, i ve been trying for over 2 weeks to fix my intetnet issue. After the Umstellung that happened in my building on the 6th my internet conection died. Tryied everything inclufing signing up for a new contract (the previous one was made by myboss). Got my new modem, setup everything and i get the same problem [ red internet light on router blinking). Tried contacting support over phone but it's impossible to get through the robot. Can i have an email address where i can report my issue? Thank you

Edit: Moved from DSL to cable.

[Jens]

Hello IllDamage,

did you have now an appointment for the installation?
If not, let me know more personal date in a pm.

Regards

Jens

[IllDamage]

Hallo Jens. So my story so far... I had an appointment last monday. Changed shifts with a colleague at work to be at home. Tehnic didn't come, i called the Firm to ask why wasn't i notified that he wouldn't come, they said he did come and even has a photo of my door bell as evidence and he even tried to contact me by phone ... i ve been the whole day at home and i have 0 missed calls. I really don't understand why would someone act like this and not just call and reschedule the appointment. This has never happened to me... i m amazed of technic support behavior. Made a new appointment next Monday (it seems tehnic support works 1 day a week here!?). I will be at home 100% and i hope the technic that c9mes this time around is a serious person and not a door photo enthusiast. 10/10 for customer support, you guys are great but tehnic support is a big letdown..m Have a nice day

[IllDamage]

1 more thing. The router i received seems to be hijaked with utopia.net malware.... maybe tell the tehnic team to do a virus check on their computers 🙂

[Jens]

Hello IllDamage,

I'll keep my fingers crossed for the appountment on monday.

Regards

Jens