Red light flashing under "Internet" and DOCSIS Offline

[Taylor53]

Just installed new Wifi router (the free one) and the internet light is blinking red. I have registered it online and I can connect devices to it, but i do not have wifi. DOCSIS is Offline, but there are both 'upstream' and 'downstream' channels active.

[pRo-Marco]

Hi Taylor53,

maybe the channels are active, but there is no connection. Did you only get a new router or are you a complete new customer?

Kind regards

Marco

[Taylor53]

Hello Marco,

I am a new customer.

Best,

Taylor

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[pRo-Marco]

Hi Taylor,

all right. I'll send a technician at your place to install the connection. Please send me your name, address and customer number by PN. Please also let me know here if you have sent the message.

Kind regards

Marco

[Taylor53]

Marco, I have supplied the requested information.

Thank you,

Taylor

[pRo-Marco]

Hi Taylor53,

the technician will call you to arrange an appointment.

Please keep me informed.

Kind regards

Marco

[Taylor53]

Hello Marco,

The Technician arrived on Thursday (September 5th) and was not able to get my wifi working. i was told they would call back to set up another appointment, but I have still not heard back. I would appreciate your support in resolving this. 

Best,

Taylor

[pRo-Marco]

Hi Taylor,

it is a bit more difficult to get this work than we thought. As said in the ticket, we need some new wires an a new amplifier. Therefor we need to know where the wires are located in the building. Sorry for the delay We are about to solve that.

Kind regards

Marco

[Taylor53]

Marco,

Thank you for the information. Hopefully this is my last weekend without Wifi.

Best,

Taylor

[Taylor53]

Marco,

It has been 2 weeks since the technician visited and I have not heard back about a new appointment. Can you please help me with this. This is now close to 1 month with a Vodafone router and no Wifi.

Best,

Taylor