Frage
Antwort
Lösung
am 14.03.2019 10:56 - zuletzt bearbeitet am 14.03.2019 11:03 von Matthes
My Kundennummer is *********. I cannot access the internet in my room.
This contract is Red Internet & Phone 200 Cable.
My AP is HomeBox AVM FRITZ!Box 6490.
My phone and laptop can connect to the AP, but can not access the internet.
I tried to reboot the AP, but it did not work.
This began from 14.03.2019.
Can you get my cable repaired?
The picture below is from the "Privatkunden / Hilfe & Service / Störungshilfe" page.
Edit: please do not post any personal customer data publicly
Gelöst! Gehe zu Lösung.
am 05.04.2019 11:18
Hello fuluwia,
currently there is no target date for the installation. I contacted the installation company, hopefully they can give me a few more details.
Kind regards
Claudia
am 18.04.2019 10:13
The technicians are repairing the cable now. Maybe I can access the internet very soon.
There is no internet in our apartment for more than one month.
How do I get a refund for that?
am 19.04.2019 16:47
Hi fuluwia,
let's talk about a credit when the problem is finally fixed, okay?
Kind regards
Marcus
am 17.05.2019 10:00
Hi, the cable was fixed yesterday.
How can I get a refund?
am 18.05.2019 10:49
Hello fuluwia,
I gave you the refund for the months March, April and May. You will see it on the next bill. Are there any further questions or do you agree that we close your thread now?
Kind regards,
Claudia
am 20.05.2019 11:00
Thank you. No further questions. This thread can be closed.