No internet

[fuluwia]

My Kundennummer is *********. I cannot access the internet in my room. 

This contract is Red Internet & Phone 200 Cable.

My AP is HomeBox AVM FRITZ!Box 6490.

My phone and laptop can connect to the AP, but can not access the internet.

I tried to reboot the AP, but it did not work.

This began from 14.03.2019.

Can you get my cable repaired?

The picture below is from the "Privatkunden / Hilfe & Service / Störungshilfe" page.

Edit: please do not post any personal customer data publicly

[fuluwia]

Maybe this is not the right place to report my problem.

I am sure the cable between my AP and its access switch is down.

I will get internet if a worker from Vodafone repairs the cable.

I tried to report my problem to Vodafone on the website,

but I only got a telephone number.

I do not speak German, the number is useless for me.

Is there any way to report the failure by email or on the web site?

I would appreciate very much if someone can give an answer.

[Moni_GK]

Hello fuluwia.

according to the screenshot there was a failure at your network element. This should be fixed by now and the internet should work normally again.

Best regards

Moni

[fuluwia]

No, still no internet, still the screenshot.

[Wallace · Accepted solution]

Hi fuluwia,

A fire has destroyed our house wiring and it must now be completely rebuilt. At present, the necessary work is being coordinated with the property management.

Regards

Wallace

[fuluwia]

I got an email yesterday, which said my network was repaired.

But I still do not have internet.

The following 2 pictures are from my AP.

I think the cable in my room is fine.

Can anyone check my cable?

[Moni_GK]

Hello fuluwia,

the colleagues at the hotline have assigned a technician for you and according to the system he should come to you today. Please be patient until the colleague has arrived.

Best regards

Moni

[fuluwia]

Nobody came.

I know the cable from my AP to its access switch is down,

but I do not know who can repair it.

I was told the cable does not belong to vodafone,

it is not vodafone's responsibility to repair it.

It is difficult to stay in a country without a native language.

Feel helpless.

Anyway, let's end this thread.

[Wallace]

Hi fuluwia,

the technician assignment has been cancelled as we are already planning the complete new construction of the house cabling.

Unfortunately I can only ask for your patience.

Regards

Wallace

[fuluwia]

Do you know when it will be repaired?