Modem keeps restarting

[Darshan]

Hi,

I have an issue with my cabel internet connection. My modem keeps restarting atleast 3 times a day and I loose internet connectivity because of it. Please help me with this issue.

Modem: Sagemcom FAST 5460

Thank you in advance!

[Steffi]

Hi Darshan,

are they always the same times where the cable router restarts or does it vary?

Regards

Steffi

[Darshan]

Here are my connection logs

[Darshan]

Hi Steffi,

No it does not always happen at the same time. It varies in time and frequency.

[pRo-Marco]

Hi Darshan,

I will check the connection. Please send me your name, address and customer number by PN. Please also let me know here if you have sent the message.

Kind regards

Marco

[Darshan]

Hi Marco,

I have sent you my details in PN. Please have a look.

br,

Darshan

[Darshan]

Hi,

I checked my connection for two days and the issue still seems to persist.
Please help.

Thank you!
regards Darshan

[Steffi]

Hello Darshan,

does the cable router always restart or does it only terminate the connection?

Regards

Steffi

[Darshan]

Hi Steffi,

It always restarts.

regards,
darshan

[Steffi]

Hey Darshan,

There was a problem on the line. Can you please see if the restarts are still occurring?

Regards

Steffi