Kabel internet problem

[Alexis1]

Hello, my kundennummer ist ***
My internet service doesn't work, I turned off the router and turned it back on again and still no service. I have kabel service.

EDIT: @Alexis1 customer number deleted. please don't post private data.

[Alexis1]

This is what they told me through the SMS service:
Hello, to solve your problem, please visit our Vodafone forum under forum.vodafone.de. Open a new thread for your questions and have a little patience. One of my colleagues will take care of your Problem.

[Claudia]

Hello Alexis1,

to have a look at your access I will need your customer number and your address. Please send me both via privat message and reply again here.

Kind regards

Claudia