Internet red light keeps flashing

[Ahmad11]

Hello,

I am a new customer for Vodafone cable.

Yesterday I received the router and connected it. The Internet red line keeps flashing with no internet. I activated my account using the activation code but I still has no internet. 

I tried to reset the router, unplug the power, change the plug and check the wall data plug. 

I still have no internet. 

Can you help me with this

[Ahmad11]

Anyone can help?

[Wallace]

Hi Ahmad,

please send me your customer data (name, address, birthday, customer number) in a private message, then I will take a look at the line.

Contact me here when you have sent me the data.

Regards

Wallace

[Ahmad11]

Thank you Wallace.

The details are in you inbox

Looking forward for your reply. 

[lucavaliante]

I have exactly the same problem. Furthermore, since 2 days I am trying to contact the customer service but as a not german speaker it's impossible. Can anyone help me?

Thanks,

Luca

[Ahmad11]

Hello Luca,

I have not received an answer yet. Maybe today after the weekend. I signed my contract more than two weeks ago. 

For contacting the customer support by phone, I have a Geman Friend who did this for me. It was useless, even for him. He reached no where. They asked him to wait for wait or call later.

I hope our problem is solved soon

[Tobias]

Hey,

i forwarded the order to my colleagues, my colleagues are contacting you 🙂

Regards

Tobias

[Ahmad11]

Thank you Tobias

I am waiting 

Hopefully the the problem can be sttled soon!

[Ahmad11]

Thank you Tobias,

I recieved the call and the technician will come the day after tommorow.

I will update you with the results

Thank you again

[Ahmad11]

Hallo Tobias,

The technician came yesterday. he was really kind.

Everything is working well now.

Thank you.

One question:

My billing period starts from the day I signed the contract or when the line activated? because there are 20 days difference between both of them