Internet led blinking

[lean8086]

Hi everyone. Sorry for writting in english. I saw that several people had the same problem but the only way to do it was with a visit from a technician. Am I doing something wrong? I just receive the auto-installable package, and everything is working, except that the router is not receiving internet. It's that simple. How do I start receiving internet? Do I need a technician for that? How can I get one with my bad german? Thanks in advance.

[lean8086]

Hi Tobias, thank you for your message and for the follow up. For some reason, I cannot send private messages to you. I have not a german phone number because I'm new here. Can we communicate via text instead of phone? What is it for? In case it's needed to make an appointment with a technician I'm available 24/7. Feel free to tell me when they prefer to go to my home. I received an email saying I have everything I need, and that I have to try again between the next 5 days. I'm trying to reconnect over an over and it's still the same. WHAT IS MISSING? I've tried in other rooms, also with the multimedia adapter, also factory-resetting the router. I need the service running on June 21st because I work with Internet. Let me know if something of this is a problem so I can return the modem and cancel my suscription to switch to another provider before the 14th day. Thank you in advance.

[ERFD · Accepted solution]

Hello lean8086,

I hired the technician. He registers by mail or just comes by. But this can take a few days.

Best regards Fred

[lean8086]

Some cables were connected backwards in the flat.

[ERFD]

Hello lean8086,

is your line okay now? Has a technician contacted you?

Best regards Fred

[lean8086]

Hi Fred. Two different appointments with technicians were needed, but everything is working ok. Thank you so much for the fast response from the entire team and for the follow up.

[Tobias]

Hey @lean8086,

thanks for your feedback, good to hear its working now 😉 So, im gonna close this thread then, if you got another problems just create a new thread.

Regards

Tobias