Internet Speed Problem

[kosti89]

Dear Community,

Since one month I upgraded my Internet Contract from Red 32 to Red 200 Cable. However I dont understant why the speed of my internet conection never changed and it became even worst. I measured the speed several times and it never goes more then 10Mb/s whatever time of the day.

I called the service several times but they could not help me as they had difficulties with speaking in English.

Thank you for your help 🙂

[Claudia]

Hello kosti89,

what router did you get from us? Do you use an ethernet connection to test the speed? Did you try different speedtests?

Kind regards,

Claudia

[kosti89]

Hi Claudia,

The router I got from Vodafone is WLAN-Kabelrouter Compal CH7466CE and I measured the speed with ethermet directly from the router. I only tried the speedtest from the vodafone website.

King regards,

Kosti

[Claudia]

Hello kosti89,

thank you for the further information. I'd like to check your modem, please send me a private message with your address, customer number and date of birth of the contractual partner. Answer again in this thread afterwards.

Kind regards,

Claudia

[kosti89]

Hi Claudia,

I sent you the information needed.

Thank you for your help

Kosti

[Jens]

Hello kosti89,

please check your etherneth connection. It signals only 100mbps and not 1000mbps at the cable-router.

Regards

Jens