Hi guys,
You are my last hope.
I have called the Vodafone Kabel helpline 7 times and each time the operator hangs up, transfers the call or tells me that they can not help. I have been trying in German but it seems it is just easier to tell the foreigner to just go away. Now I have no more patience.
I have been a Kabel internet customer since February 20th 2020 and I STILL have no internet connection in my apartment. The technician from Cable-Way has been to my apartment TWICE and now he wants to come back a THIRD time to install a new cable. Cable-Way have not provided me with a third appointment and I have emailed and call them several times. After 5 days, still no information from them.
With the current Corona situation, both my wife and I are working from home as our company offices are closed. We are using my 4G data from my Mobilfunk account at the moment but this will run out soon (and I should not need to use this anyway!). My Kable bill has just been issued and Vodafone is expecting me to pay for a month service that I could not even use!?!
The situation is ridiculous and it is not good enough. I have a Kabel and Mobilfunk contract, but Vodafone treats me very badly. I need an urgent solution to this problem. In my contract, it states that Vodafone should give me free extra 4G data when there is a problem with Kabel installation but your customer service team are refusing to help.
I repeat, this is incredibly urgent! I need to work from home and it is not possible to do so with this situation.
PLEASE HELP!!!!
