English Speaking Support

[jcullins21]

Is it possible to reach someone in Vodafone that speaks English? My internet has been out since last Thursday and I am unable to find a person that speaks English or will transfer me to one that does.

Troubleshooting steps taken thus far:

1. Restarted router (Easybox 804) - After restart, received FC811 and FC815 error codes.

2. All physical connections were tested - No issues discovered.

3. Reset the router. 

I went through the "DSL Checklist" with no success. Now that I have reset the router, I can no longer get past the activation screen because it can't reach the network. Is the line physically disconnected somewhere? I am at a loss for troubleshooting on this end.

Thanks,

Josh

[Andre · Accepted solution]

Hi jcullins21,

im sorry that your landline is not working properly.

Sadly there is no dedicated dsl hotline with english speaking agents.
Most agents should be able to handle a call though.

Those errorcodes imply a physical problem with the landline.
A technician needs to have a closer look.

Please send me a private message with your customernumber and your current mobilenumer.
Therefore click on my name/avatar -> then on the right side "Diesem Benuzer eine private Nachricht senden".

I'll have a look & open an incident ticket.

VG,

Andre ^and