Does Berlin have an english customer service? Some web pages not loading

[Jamie_Brown]

Hello, 

I've recently moved to Berlin and am having problems with the internet which I've taken over from the previous tennant. My German is very limited and when I call through no one can speak English, can anyone help me?

The technical issue is that some internet pages won't load and simply come up with 'page cannot be reached' prompt. But sites like Youtube, Facebook, Netflix and ebay still work. This is happening across all of my devices (Macbook Air, iPhone 8, iPhone XR and thinkpad). Does anyone have a solution?

Thanks

Jamie 

[Tobias]

Hey,

I can take a look at the connection 🙂 Will you send me your customer data (customer number, name, address and date of birth of the contract holder) via private message?

Then please let me know in the post when you have sent me the data.

LG

Tobias