DSL Ohne Techniker

[MihaiG]

Hello,

I am writing this in English, maybe i can make myself clearer, my German writing is not that great.

So, there are almost 2 months since i am trying to get this *** DSL connection to work. Now i got the Router and i've set it up everything is fine. The router connects to the broadcast but the connection is not active from Telekon. Is there way to talk with someone and do anything to just start up the connection? 

Like everything is already set up, i dont need any techniker since everything is already plugged and it works. The person that lived here before had the same DSL, this proves again that everything is good to go.

Can i get any help to turn my DSL connection on? Until the techniker schedule is due, it will be 2 months since i made the request for the contract. On homepage says that maximum time is 25days...this is the worse experience i had so far with a service provider...and not to count that some of the employees from the Call center have 0 manners and they dont wanna help you solve the problem (and i talked in German for all the calls).

Looking forward to any help.

Danke

Gruß

Mihai

[Andre]

Hey MihaiG,

i'm sorry that you've been waiting so long.
In most cases it takes just 8-10 workingdays for a new contract. The 25 days are within a reasonable buffer , if we have something to fix, before the landline gets activated.

In this case a technician must work on the central distribution box. Its not possible to activate the landline remotely.

There were 2 reasons for the delay.

At first, we need documents for you for legitimation purposes (most likely passport or id copy). We've sent you the form on the first april & recieved it 3 weeks later. We could only start to work on your order after this.
And we have modernized our dsl landlines in this area. The new & faster connections are only usable since 3days. A lot on orders will have been put on hold & get activated as soon as possible.

My colleagues have offered to book you lte data on a simcard as a quick relief.

Best regards,
Andre
Since the appointment is on the 20th, i can't try to speed this up. Any attempts to reschedule will lead to later appointment.

[MihaiG]

Hi and thank you for the answer.

I want to book data and i went to 3 local Vodafone shops and guess what, they had 0 prepaid sims avaiable.

And regarding the documents sending, i have sent the documents required 3 times, i have the emails. Each time i got an answer that something was missing, that i have actually sent before. 

I asked for answer what is going on with the documents validation and got 0 answers.

The fault is not mine because i have followed every step that i got from your colleagues and did everything required.

But, after reading your answer, is a better connection avaiable at my spot here than the one that i have ordered 2 months ago? Can i get cable connection now? 

Thanks

Mihai

[Norman]

Hi MihaiG,

our cable network is not available. I'm sorry. 😞

Dany has ordered a SIM card for you. The card will arrive to you as soon as possible.

Best regards

Norman