CableMax 1000 connection is super slow

[HenriqueNF]

• What contract do you have? CableMax 1000
• Which modem / router do you use? Fritzbox 6591
  
• Do you use a rental device from us or do you have your own device ? rental device
• Which error occurs? (Speed ​​too low; packet loss) Send screenshots of speed tests (with date and time) and tracerts / ping plotter measurements for packet loss or ping problems. Screenshots below.
  
• How is your terminal with the modem connected ? ( LAN; WLAN; additional router; PowerLAN ) LAN and WLAN
• Which browser do you normally use? (e.g. Firefox) Chrome and Firefox
  
• What operating system do you have on your computer? (e.g. Windows). Mac and Windows
  
• Start and period of the disruption  (e.g. since the beginning of April; only in the evening). Since the end of March.
• Upload a screenshot of the signal values . You can find this in the user interface of your cable router via  192.168.0.1 or via 192.168.178.1 at the Fritzbox. Screenshots below.
• What measures have been taken by the fault hotline (available at 0800-5266625)? NA
• In which state do you live? Berlin

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Dear support,

Hope it's fine to write this ticket in English 🙂

I've been having problems with my CableMax 1000 connection since the end of March. Before that I used to have a pretty good internet connection, I was always able to achieve around 930 Mbit/s via LAN and around 600 Mbit/s via WLAN.
I can understand that due to Corona the load has probably increased a lot, but I can barely get 10 Mbit/s of download speed now. It's really unacceptable.

I've measured it countless times via LAN and WLAN, in the morning, afternoon, and evening. The download speed is consistently bad for me now (upload speeds are always good for some reason). I've attached some speed test results and the cable connection values from my modem. Can someone take a look? I would accept below average speeds due to the current situation, but I can barely get 1% of the contractual speed I pay for...

Thank you!

[Bibble]

I have no solution but can only confirm that I have exactly the same problem! The readings from my Fritzbox change daily although we haven't changed anything at home (hardware, Pc and so on). My location is Hamburg.

Do hope that a moderator gets in touch with you and comes up with a solution.

I can't believe that the Fritzbox is defective because the upload and download values wouldn't change to that extent.

4 weeks ago when I got the new Fritzbox and Cablemax 1000. My upload was 5 -10. In the last week it has been

52 - 55. Brilliant! But download is constantly around 200.

Good luck and please keep us posted on any results!

[Tobias]

Hey @HenriqueNF,

I'd be happy to take a look at the connection 🙂 Do you send me your customer data (customer number, name, address and date of birth of the contract holder) via private message?

Then please let me know in the post when you have sent me the data.

Regards

Tobias

[HenriqueNF]

Hi @Tobias 

Thanks for your quick reply.
I just sent you the requested data via PM.

[Tobias]

Hey,

i would like to send you a technician, there is a 100% error rate what causes you the errors or problems. Send me a phone number via pn so i can send a technician 🙂

Regards

Tobias

[HenriqueNF]

Hi @Tobias 

Just an update: I've just reset the box to the factory settings and it looks like the problem went away. I can constantly reach 300+ in download speed via WLAN (Before it was capped to 10 somehow). I'll keep testing it for a couple of days and will report back here.

Thanks for your support!

[HenriqueNF · Accepted solution]

@Tobias

I can confirm that the problem is fixed after factory resetting my fritz box.

[Tobias]

Hey @HenriqueNF,

hm, alright, when it works its fine 🙂 If something else happens just create a new thread, im gonna close this one then.

Regards

Tobias