Abour Sim - karte delivery, Want to get a refund!!!

[wjin]

Hi,

i ordered my pre-paid sim card in this official site of vodafone.de

When I ordered, I submitted my account number and was already withdrawn as much as the price of my sim- card from my bank account.

But it was not delivered to my house.

and today i received e-mail from vodafone  / " Deine SIM-Karte konnte nicht zugestellt werden"

it was written

" If the address you submitted is correct, please order new card again. " 

But when i clicked the link also i had to submit my Bank account number again!!

 It's already been withdrawn in my Bank account !!! and also i couldnt receive a sim card in 10days!

with no reason.

I want to get a refund of my Sim Card. also dont want to take a new sim-card.

Please send me an email back soon.

Thank you.

[NeNa]

Hello @wjin,

I will gladly arrange for the money to be transferred back to your bank account.

Please send me the phone number which you received by e-mail after your order via PM.

Such a pity, that you are not willing to place another order. 

Best regards,

NeNa

[wjin]

The number I received by e-mail is 01....

Thank you for your service

Have a good day!

[NeNa]

Hello @wjin,

Thank you very much. I made the payout for you. The money should be back in your bank account within 14 days.

Good luck to you.

Best regards,

NeNa